Understanding the NHQB Snagging and Rectification Process

When you purchase a new home, the excitement of moving into a fresh space often comes with the discovery of minor imperfections or "snags." These issues can range from cosmetic imperfections, such as scuff marks or doors that don't close properly, to more significant problems that affect the safety and functionality of your home. Thankfully, under the New Homes Quality Code (NHQB), developers have clear guidelines for addressing these snags. Here's a breakdown of the typical process, from receiving a snag list to final rectification, and what homeowners can expect.

Step 1: Submitting the Snag List

The process starts when the homeowner submits a snag list to the developer. This list can include anything from minor cosmetic flaws to more serious defects that need attention. It's recommended that homeowners submit their snag list as soon as possible, ideally within the first few weeks or months after moving in. This gives developers the opportunity to address any issues while the home is still under warranty, which is typically up to two years after handover.

Step 2: Developer Acknowledgment

Once the developer receives the snag list, they must acknowledge it within 5 working days. This acknowledgment confirms that the developer is aware of the reported issues and will begin reviewing them.

Step 3: Inspection and Assessment

Following the acknowledgment, the developer is required to inspect the property and assess the reported snags within 10 to 14 days. During this time, the developer will prioritize the issues based on their severity and begin planning for repairs. In some cases, the developer may need to schedule a visit to the property to inspect the issues in person.

Step 4: Rectification of Snags

For most snags, the developer should aim to complete necessary repairs or corrections within 30 days of receiving the snag list. However, the time frame may vary depending on the complexity of the issues. Minor snags may be resolved more quickly, while more significant problems may require additional time and planning. It's important to note that the developer is expected to address the most pressing issues first, ensuring that the home remains safe and functional for the homeowner.

Step 5: Escalation if Delays Occur

If the developer fails to address the snags within the 30-day period, homeowners have the option to escalate the matter. This can be done through the developer’s formal complaints process, which is often outlined in the contract or the company’s customer service policy. In most cases, this process involves a detailed review of the situation, and the developer should provide an explanation and a revised timeline for when the repairs will be completed.

Step 6: Formal Complaints and Mediation

Should the developer fail to resolve the issues after the complaints process, homeowners can escalate their complaint to the New Homes Ombudsman Service (NHOS). The NHOS will investigate the unresolved issues, act as a mediator, and provide a resolution. The service is impartial, and its decisions are legally binding, ensuring that homeowners’ rights are protected.

Final Thoughts

The NHQB’s snagging and rectification process ensures that new homeowners have clear guidelines for addressing any issues that arise after purchasing their property. By understanding the steps involved and knowing your rights, you can navigate the snagging process with confidence. At Snagcheck-solutions, we’re here to help ensure that any snags are addressed promptly and professionally, helping homeowners enjoy their new homes to the fullest.